Enhanced 911 (E911)
With old generation phone systems where access to the public phone networks were controlled by the local incumbents (AT&T, Verizon, etc…), your location was tied to the physical facilities used to provide your dial tone. In the world of Voice over Internet Protocol (VoIP) this is no longer the case.
Now your physical address used by first responders in the event of an emergency is tied to a phone number used by a phone or phone system as an outgoing caller ID number. This has some benefits. Chief among them is granularity when presenting location to emergency services. For instance. You can register a unique address (including suite / room numbers) to different phone numbers. One phone number may be register to the main front desk at the nursing home and each individual resident might have a phone number registered to their specific room. Giving first responders more location information beyond just the street address of the building.
Having the correct E911 registration is critical. If you were to call 911 using a caller ID number that is not registered you may experience a delay as you call will need to be routed to the correct PSAP (Public Safety Answering Point) and are subject to fines that will be passed through by N2Net.
Please click the link below to learn about how you can manage you own E911 registrations by using our new tools in the customer portal.
Last Updated: April 2nd, 2018